Reducing Redos and Remakes
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1. Some labs report remake and redo percentages anywhere from:
A. Two to 20 jobs a day
B. Fifteen to 30 percent
C. Two to 12 percent
D. Fifty to 100 jobs a day

2. How much of a day can be spentby a wholesale lab in call backs:
A. Fifteen percent
B. Forty-five percent
C. Twenty-five percent
D. Thirty-five percent

3. The first step in preventing remakes and redos is:
A. Properly utilizing patient questionnaires
B. Recommending multiple pairs of eyewear
C. Checking past records for problems
D. Pre-screening for visual abnormalities

4. Ask patients to bring ______ to their appointment:
A. Family members for second opinions
B. Old eyewear, contact lens boxes, and care solutions
C. Doctor's notes on their latest visual health
D. List of all managed care coverage

5. Technicians should be able to:
A. Answer the telephone if front desk staff are busy
B. Do CPR
C. Highlight patient concerns to the doctor prior to
the exam
D. Maintain a filing system according to office protocol

6. One key thing doctors should do during the eye exam is:
A. Go over every pair of eyewear the patient brings
B. Recommend or prescribe eyewear solutions from
chair side
C. Come to the dispensary to help with eyewear selection
D. Recommend the highest-priced eyewear in
the dispensary

7. Red-flag remake and redo territory in the dispensary includes:
A. A patient whose eyes are dilated
B. A patient who demands a discount
C. No change in the patients Rx
D. Changing lenses to a different lens material or design

8. If there is a question whether a job will run well, it's best to:
A. Check with the lab before the patient leaves
B. Re-check all previous files on the patient
C. Review the choices with the doctor
D. Select another complete pair of eyewear as a back-up

9. One way to get money on the day of the order is to say:
A. "This eyewear won't be made until you pay in full"
B. "Will that be cash, check, or credit card?"
C. "Our policy is to receive full payment when the order
is placed."
D. "How would you like to pay for this today?"

10. Before taking lens measurements, you should:
A. Review the frame choice with other opticians
B. Demonstrate all frame features to the patient
C. Pre-fit the selected frame
D. Measure and record all frame dimensions

11. An average pantoscopic angle is:
A. 13 degrees
B. 16 degrees
C. 7 degrees
D. 10 degrees

12. Always take a _____ pupillary distance measurement with a pupilometer:
A. Binocular
B. Monocular
C. Occluded
D. Degenerated

13. Measure trifocal and PAL seg heights at:
A. The lower lid
B. The bottom of the eyewire
C. The pupillary distance
D. The optical center

14.Most online ordering systems feature:
A. Built-in error recognition
B. Operator verification technology
C. Order entry validation
D. Complete systems check-up

15. Trace-and-transmit technology has helped reduce errors by:
A. Transmitting all jobs to the lab
B. Tracing only rimless frame shapes
C. Transmitting only error-free work
D. Tracing a frame shape

16. On a hot rush job order, ask for a:
A. "Run through"
B. "Priority tag"
C. "Walk through"
D. "Non-stop"

17. One tip to help labs avoid remakes and redos is:
A. Call accounts to review and detail every job
B. Calibrate equipment according to manufacturer's
schedule
C. Avoid running more than 12 jobs per hour
D. Update product manuals on a yearly basis

18. Create a policy with doctors you work with to:
A. Red flag any challenging patient personalities
B. Meet monthly to review staff errors and mistakes
C. Exchange business cards with other area doctors
D. Go over Rxs when necessary ina timely manner

19. Be sure to check the ______ against the new Rx for differences:
A. Tint color and density
B. Patient lifestyle
C. Previous Rx
D. Contact lenses

20. One point of a suggested quality control checklist is:
A. All previous eyewear reviewed
B. Frame size is correct including temple length
C. Production timeframe within policy
D. Specialized rimless shape meets standards